We Stand Behind Our Truck Washing Guarantee

One of our weekly clients recommended our truck washing services to another company.

Under Side Of Lowboy Trailer Missed During Truck Washing

This client is one of the pickiest we have and he pays extra for us to mitt certain areas of his trucks to give them a special clean.   We have worked out exactly what he wants done on his trucks and he’s happy with our extra efforts. So the company he recommended us to was expecting that same high level of clean. And we screwed up!

We were able to send a crew the same day the new client called us to take care of this one truck and trailer.  It was a bit of a crunch for us to fit them in before dark but our crew finished just as the sun was setting. They were able to get the truck washing done – or so we thought.

Unfortunately our truck washing crew was in a bit of a hurry to finish up their day.

And in their rush, they completely missed the lower passenger side of the low-boy trailer.  It’s not an easy place to notice and in the dusk at the end of a long day it was easy for them to unintentionally miss it.

Area Behind Smokestack Not Washed Well

When the truck’s owner took a look at the work – just after the crew left – he noticed the lower part of the trailer they missed. And when he found they had completely missed one side, he took a closer look at the rest of the truck and trailer.  There were some other areas they missed, too.

But we stand behind our guarantee, and all our crews know it.  This crew had to go back for free the next day to fix their mistakes. We expect them to do the job right the first time.